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Service 03 · Hosted telephony

Phones that cost less and do considerably more.

Hosted business telephony — extensions, call routing, voicemail-to-email and call recording — running over your internet connection instead of a landline contract.

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Desk phones provisioned and installed by Greenstem

Provisioned handsets · placeholder

The problem

Most businesses are still paying line rental on a system that cannot follow a staff member to a second office.

A hosted phone system replaces physical lines with extensions that live in software. Adding a person is a configuration change, not a technician callout. Someone working from home has the same extension they have at their desk, and calls route to them without anyone dialling a cell number.

We provision the handsets, configure the routing to match how your business actually answers calls, and manage the platform ongoing. Because we also handle the network, we size the connection for voice properly rather than hoping it holds.

What is included

Hosted phone systems, extensions and call routing that scale with hiring.

Line 01Hosted PBXExtensions, hunt groups, IVR menus and after-hours routing.
Line 02Number portingKeep your existing published number. We handle the port.
Line 03HandsetsSupplied, provisioned and labelled — plugged in and working.
Line 04Softphone & mobileThe same extension on a laptop or phone, for remote and travelling staff.
Line 05Call recordingWhere you need it for training or dispute resolution.
Line 06ReportingCall volumes, missed calls and response times you can actually act on.
How it runs

Routed from audit to cut-over.

  1. 01 / Assess

    Line and call audit

    What you pay now, how calls actually flow, what the connection can carry.

  2. 02 / Design

    Routing plan

    Extensions, menus, after-hours and overflow mapped out and agreed.

  3. 03 / Deploy

    Cut over

    Handsets provisioned and numbers ported with the old line still up.

  4. 04 / Manage

    Ongoing

    Changes, additions and support on the monthly agreement.

Questions we get asked
What happens if the internet goes down?
Calls fail over to mobile numbers you nominate, so you keep answering. Where uptime is critical we scope a backup connection as part of the design.
Can we keep our current number?
Yes, in most cases. Number porting is standard and we manage the process, keeping the old line active until the port completes.
Is it cheaper than what we have?
Usually, because line rental disappears and call rates are lower. We show you the comparison against your actual bill before you commit.

Start here

Start with the audit. It costs you a morning.

Tell us where things are breaking. We walk the site, map what you have, and come back with a phased plan and a real number.

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